Terms and Conditions

1. Bookings & Confirmations

All reservations must be guaranteed with a valid credit card at the time of booking. A confirmation email will be issued once the booking is successfully processed.

2. Check‑In and Check‑Out

Check‑in is generally from 2:00 PM and check‑out is by 10:00 AM unless otherwise arranged with reception. Late check‑out may be available on request and subject to availability.

3. Reception Hours & After‑Hours Check‑In

Reception is typically staffed during the day; if you anticipate arriving after reception closes (usually around 9:00 PM Mon–Fri and 8:00 PM Sat–Sun), please contact the hotel in advance to organise after‑hours check‑in.

4. Cancellation & Amendments

Cancellation policies will vary by rate and booking platform. Generally, bookings must be cancelled a minimum of 24 hours prior to check‑in to avoid a penalty equivalent to the first night’s accommodation. Failure to cancel or arrive (no‑show) may result in charges as per your booking terms.

5. Identification & Age Requirements

Guests aged 18 years and over must present valid photo identification at check‑in (e.g., passport, driver’s licence). The person making the booking must be staying in the room.

6. Payment & Incidentals

Full payment for accommodation and any incidental charges may be required at check‑in. Credit card pre‑authorisation may be taken for incidentals.

7. Room Requests

Requests for specific bedding configurations or connecting rooms are subject to availability and cannot be guaranteed unless confirmed directly with the property.

8. Pets

Pets are generally not permitted on site except approved service animals. Additional charges or restrictions may apply.

9. No‑Show & Early Departure

Guests who fail to arrive on the booked date without notification, or who depart earlier than the confirmed check‑out date, may be charged applicable fees as outlined in the booking conditions.

10. Liability

The hotel accepts no responsibility for loss or damage to personal property brought on site. Guests are advised to ensure their belongings are insured.