Privacy Policy

1. Introduction

At Belconnen Way Hotel & Serviced Apartments, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Information We Collect

We may collect personal information when you:

Make a booking or enquiry (e.g., name, contact details, payment information)

Check‑in or register at the hotel

Communicate with us via email, phone, or online forms

Visit our website and interact with features such as cookies or web analytics tools
This information may include name, address, email, phone number, payment details, and stay preferences.

3. How We Use Your Information

Your personal information may be used to:

Process and manage your accommodation booking

Communicate booking confirmations, invoices, and customer service messages

Provide you with updates on offers, promotions, or events if you opt in

Improve our services and guest experience through internal analysis

4. Cookies and Website Usage

We may collect non‑personal technical data about your use of our website (e.g., IP address, browser type, pages viewed) to improve site functionality and user experience. Cookies may be used to enhance navigation and track website usage patterns.

5. Disclosure of Personal Information

We may share your information with:

Third‑party service providers essential to processing bookings (e.g., payment processors)

Travel agents or online booking platforms you used to make your reservation

Legal or regulatory authorities if required by law

6. Security & Storage

We take reasonable steps to safeguard your information from misuse, loss, unauthorised access, and disclosure. Personal information is held only as long as necessary to fulfil the purpose for which it was collected.

7. Access & Correction

You may request access to the personal information we hold about you and ask for corrections if the information is inaccurate, incomplete, or out of date. Contact us using the details below.

8. Opting Out / Unsubscribe

If you no longer wish to receive newsletters, promotions, or marketing materials, you may unsubscribe by following the opt‑out link in our communications or by contacting us.

9. Changes to This Policy

We may periodically update this Privacy Policy. The current version will always be available on our website.

10. Contact Information

For privacy enquiries or to access or correct your information, email info@belconnenhotel.com
or call +61 2 6254 2222.